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All access controls live on the Settings tab of the dashboard. Changes apply server-side, so you never need to redeploy your embed snippet.

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Master Settings

Master Settings card with enable widget, English browsers only, show on mobile, include internal links, and max messages per day settings

Master Settings on the Settings tab

  • Enable Widget - the master switch. Turn it off and the widget disappears from your site immediately.
  • English browsers only - hides the widget when the visitor’s browser language is not English. Chat is English-only and sponsored Amazon links are US/UK only, so this is on by default; the dashboard shows a warning if you turn it off.
  • Show on mobile - on by default. The widget works well on small screens; toggle off for a desktop-only experience.
  • Include internal links - on by default. The widget will insert links to product pages on your own site when the reply text matches the link’s anchor text. These are regular internal links, not sponsored or tracked. Turn it off and the widget won’t add internal links to responses.
  • Max messages per day per user - see Per-Visitor Daily Limits below.

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Allowed Domains

Restrict which domains can embed your widget. Leave the list empty to allow any site, or add one or more domains to prevent unauthorized use. Domain checks happen on widget impression, chat, and click events. Subdomains must be listed explicitly; www. is matched automatically.
Allowed Domains card with two domains added as chips

Allowed Domains on the Settings tab

Always add at least one allowed domain before going to production. With an empty allowlist, anybody could embed your widget key on their site and consume your daily message allowance.

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Page Rules

Control which pages the widget appears on with include and exclude path rules:
  • Paths without * are exact matches
  • /blog/* matches /blog and all subpages
  • *pricing* matches any pathname containing pricing
  • Exclude rules are evaluated after include rules
Page Rules card with include paths and exclude paths inputs

Include and exclude path rules

For example, Include: /blog/* with Exclude: /blog/admin/* shows the widget on blog pages except admin pages.

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Per-Visitor Daily Limits

Each visitor can send up to 20 messages per day by default (tracked by IP, reset daily). When a visitor uses up their allowance, the input is disabled with the notice “You’ve used your N messages for today - come back tomorrow!” Use this to keep individual heavy users from consuming your team’s daily message limit.
Raising the per-visitor limit above the default of 20 requires domain verification: (1) add a public domain to Allowed Domains and (2) load the widget once on that domain so our system detects it. Localhost domains can be added for local testing but don’t count toward verification. Lowering the limit works immediately.