Plans & Billing

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Plans

ChatAds has three plans, managed from the Plan & Billing tab in the dashboard. The main differences are the daily message limit and widget branding: All plans include the full feature set: customization, page context, conversation logs, usage analytics, and built-in product monetization. You keep 100% of any affiliate commissions on every plan. The daily message limit is a team-wide cap on widget chats, enforced server-side and reset at midnight UTC. See Rate Limits & Screening for what visitors see when the limit is reached. Need more than 1,500 messages/day? Contact us about an enterprise plan.

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How Billing Works

Paid plans are billed monthly, in advance, on the 1st of each month (UTC). Only the team owner can change plans or payment methods - see Team & Roles.

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Upgrading

Upgrades take effect immediately. You’re charged a prorated amount for the remainder of the current month, then the full plan price on the 1st. If the prorated amount comes to less than $1, we skip the immediate charge and simply bill you on the 1st. If the upgrade payment fails, your plan is not changed - update your card on file and try again.

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Downgrading or Canceling

Downgrades and cancellations are scheduled, not immediate: your current plan stays active through the end of the month, and the new (lower or free) plan starts on the 1st. You won’t be charged again in the meantime. A pending scheduled change is shown on the Plan & Billing tab, and you can cancel it any time before it takes effect.

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Payment Method

Cards are processed by Stripe; ChatAds never stores your card details. If you remove your card, your paid plan stays active through the end of the month and then switches to Free.

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Invoices

Every charge generates an invoice you can download as a PDF from the Plan & Billing tab. If a payment fails, the invoice is marked unpaid and a Retry button appears - fix your card and retry from there.