- Multiple products in one message — ChatAds picks the highest-confidence match, which may not be the one you consider most important. A message mentioning both “MacBook Pro” and “USB-C hub” might return the hub if it scores higher on our signals.
- Generic vs. specific — Sometimes a brand mention gets picked over a more specific product deeper in the text, or vice versa. The scoring model weighs factors like brand recognition and position, which don’t always align with what a human would choose.
- Context we can’t see — ChatAds only sees the message you send. It doesn’t know the broader conversation, the user’s intent, or what your app is about. A term that seems obviously wrong in context may look reasonable in isolation.